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Shipping/Returns

SHIPPING: 

We ship in 1-2 days unless otherwise noted on our website.  We always strive to carry everything listed on our website, however at times, items that are popular can sell faster than we can keep them in stock.  While rare, if this happens to an item or items in your order, we will notify you promptly and make arrangements to either credit your card or ship the order once everything is in stock.  The choice is yours.  A real benefit we have is access to one of our largest suppliers which is only a few miles from us.  This gives us even a better advantage when a popular item oversells in our inventory as well as not having the expense of freight charges which we pass the savings on to you the buyer.


SHIPPING LOCATIONS/LIMITATIONS: 

Unfortunately, we are unable to offer free shipping to USA States/Territories outside of the contiguous 48 States.  For customers from Alaska, Hawaii, Puerto Rico and any other USA Territory, we charge a special flat rate charge.  Sorry, WE DO NOT SHIP OUTSIDE USA ADDRESSES, unless it is a military APO address. 


METHOD: 

We have found that the USPS offers the best shipping prices, therefore this is how most items will be shipped.  To get your items to you quickly, almost every order is shipped "priority mail" (90%) meaning that you should get it within 2-3 days (in some rare instances, priority shipping is not possible due to cost, location, etc., but we will ship it out quickly).  A tracking number will be provided once the order has shipped which will be emailed to you via PayPal and Stamps.com.  If you haven't heard about your order by 1-2 days, please email us at: orderstatus@thistlecreekprimitives.com and we will check into the status.  Sorry, we do not ship COD-sorry.  Orders paid via eCheck requires a delay until the check is processed and PayPay gives us an "OK to ship" notification.


FEES: 

We hate handling fees just as much as the next person so with this said, we don't charge them.  Our shipping fees come directly from a schedule provided to us from various online resources from national shipping service companies.  We feel that our fees are fair.  From time to time, we offer FREE shipping on orders exceeding a specified amount as well as "flat rate" shipping where we only charge a simple fee knowing that the actual rate will be more than we charge you.  We never want shipping charges to be a reason you don't shop with us.


RETURN SHIPPING FEES: 

Unfortunately we cannot offer return shipping.   Items returned, must be in their original, unused condition. Upon receipt, we will refund you the amount of your purchase, LESS the actual amount we had to pay to ship the item to you. Since we offer free shipping over $40, the amount we originally spent will still be deducted. ITEMS RETURNED WITHOUT THE TAGS OR THAT HAVE BEEN USED WILL BE REFUNED AT 50%. We really pride ourself on the quality of items we sell so that returning an item is rare.  If you do have a problem with your order, please email us at: information@thistlecreekprimitives.com or call us at 740-951-0380 (leave message) within 2 days upon receipt.

RETURN ADDRESS: 

THISTLE CREEK PRIMITIVES® LLC
ATTN: RETURNS
1209 FOOR BLVD
PATASKALA, 43062